Privacy Policy

1. Introduction

Domestic UIF (“Domestic UIF”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use domesticuif.co.za, contact us, request our services, or otherwise interact with us.

This Privacy Policy is intended to comply with applicable South African privacy and data protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), where applicable.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We May Collect

Depending on how you interact with Domestic UIF, we may collect information including:

Your name and surname;
Telephone or mobile number;
Email address;
Physical or postal address, where required;
Information provided through contact, enquiry or service-request forms;
Information relating to your UIF enquiry or service requirements;
Correspondence and communications between you and Domestic UIF;
Information you voluntarily provide when contacting us through telephone, email, WhatsApp or other communication channels;
Website usage information, such as IP address, browser type, device information and pages visited; and
Any other information reasonably necessary to provide our services or respond to your enquiry.

We will endeavour to collect only personal information that is reasonably necessary for a specific and lawful purpose. This is consistent with POPIA's requirement that personal information be collected for defined purposes and handled appropriately.

3. How We Collect Your Information

We may collect personal information when you:

Visit our website;
Complete a contact or enquiry form;
Request information about our services;
Contact us by telephone;
Send us an email;
Communicate with us through WhatsApp or another communication platform;
Submit documents or information necessary for a service you have requested; or
Otherwise voluntarily provide information to us.

We may also automatically collect certain technical information when you browse our website, depending on the website's configuration and technologies used.

4. Why We Collect and Use Your Information

We may use your personal information to:

Respond to your enquiries;
Provide and administer requested services;
Communicate with you regarding your enquiry or service;
Process and manage requests submitted to Domestic UIF;
Verify information where reasonably necessary;
Maintain business and service records;
Improve our website, services and customer experience;
Protect the security and integrity of our website and systems;
Prevent fraud, abuse or unlawful activity;
Comply with applicable legal and regulatory obligations; and
Send relevant marketing communications where permitted by law and, where required, with your consent.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law or otherwise lawfully authorised.

5. Sharing of Personal Information

Domestic UIF will not sell, rent or trade your personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or provide requested services. These may include providers of:

Website hosting;
Website maintenance and technical support;
Email and communication services;
Data storage and cloud services;
Security and fraud-prevention services;
Professional, legal or accounting services; and
Other services necessary for the operation of our business.

Where appropriate, we will take reasonable steps to ensure that third parties who process personal information on our behalf maintain appropriate confidentiality and security safeguards.

We may also disclose personal information where required or permitted by law, court order, or a lawful request from a regulatory or law-enforcement authority.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website usage, remember preferences and improve the user experience.

Cookies may collect information such as browser type, device information, pages visited and general website usage information.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Where third-party analytics, advertising or other tracking technologies are used on the website, their respective privacy policies may also apply.

7. Direct Marketing

Where permitted by applicable law, Domestic UIF may use your contact information to communicate with you about services, updates, offers or other information that may be relevant to you.

Where your consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may request that we stop sending you marketing communications at any time by contacting us at:

Email: info@domesticuif.co.za
Telephone: 067 177 1229

South African privacy law places requirements on electronic direct marketing, including providing recipients with a reasonable opportunity to object to further marketing communications.

8. Protection and Security of Personal Information

Domestic UIF takes reasonable technical and organisational measures to protect personal information against:

Loss;
Theft;
Unauthorised access;
Unauthorised disclosure;
Unauthorised alteration;
Destruction; and
Other unlawful or unauthorised processing.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, you acknowledge that transmission of information over the internet carries inherent risks.

9. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, enforce agreements, or comply with applicable legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

10. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have the right to:

Request access to personal information that we hold about you;
Request correction or updating of inaccurate or incomplete personal information;
Request deletion of personal information where there is a lawful basis to do so;
Object to certain processing of your personal information;
Object to the use of your personal information for direct marketing;
Withdraw consent where processing is based on consent; and
Lodge a complaint regarding the processing of your personal information.

Requests relating to your personal information may be sent to:

Email: info@domesticuif.co.za
Telephone: 067 177 1229

We may need to verify your identity before processing certain requests.

POPIA provides data subjects with rights concerning their personal information, including rights relating to access, correction and complaints.

11. Accuracy of Personal Information

We aim to ensure that personal information in our possession is accurate, complete and up to date.

You should notify us if any personal information you have provided to us changes or is incorrect.

You may contact us using the details provided below to request that inaccurate information be corrected or updated.

12. Children's Information

Our services and website are not intended to knowingly collect personal information from children without the required consent or lawful basis.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can assess the situation and take appropriate steps.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Domestic UIF is not responsible for the privacy practices, content or security of third-party websites. We recommend that you review the privacy policy of any third-party website before providing personal information.

14. International Transfers

Where personal information is transferred to or stored by a service provider outside South Africa, Domestic UIF will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data protection requirements.

Where required by POPIA, appropriate safeguards or other lawful grounds for transferring personal information outside South Africa will be considered.

15. Changes to This Privacy Policy

Domestic UIF may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements or privacy practices.

The updated Privacy Policy will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding how your personal information is handled, please contact us:

Domestic UIF
Telephone: 067 177 1229
Email: info@domesticuif.co.za
Website: domesticuif.co.za

17. Complaints

If you are not satisfied with how Domestic UIF has handled your personal information, you are encouraged to contact us first so that we can investigate and attempt to resolve your concern.

You may also have the right to lodge a complaint with the Information Regulator of South Africa in accordance with applicable law.